Water is standing away from the floor drain instead of running to it
With local guidance, a kitchen floor is pitched to the drain, so a puddle sitting still means the drain is blocked or the water is coming up out of it.
Homes and commercial properties
Puerto Rico
Our neighborhood response team removes water from kitchens and dining areas while prioritizing sanitation, equipment protection, and a practical path toward reopening.
Signs to look for
With local guidance, if you notice any of these problems, call us before water has more time to spread into nearby materials.
With local guidance, a kitchen floor is pitched to the drain, so a puddle sitting still means the drain is blocked or the water is coming up out of it.
With local guidance, gurgling means the line is struggling and the next surge will come up onto the floor.
With local guidance, water gets into a cooler panel at the joints, at the base channel and through damaged skins.
With local guidance, grout is the weak point in a kitchen floor and it lets water reach the setting bed and the slab below.
From your first call, that corner takes the most water in the building and the wall behind it is usually FRP wall panel over gypsum.
For a clear next step close to home, front of house carpet hides water because the pattern and the low light forgive everything.
What happens
Our neighborhood response team adjusts the work to what got wet, how far the water traveled, and which materials can be saved.
As your nearby response team helps, we identify whether this is supply water, drain water or outside water, because that sets the whole local service plan.
For a clear next step close to home, anything in permeable packaging goes out, and so does any compromised can, meaning dented, rusted, seam damaged or swollen.
For a clear next step close to home, drain water and grease trap water are contained and extracted to controlled disposal.
Our neighborhood response team rolls or blocks up prep table, reach in refrigerator and line equipment so the floor under them is extracted and cleaned.
As your nearby response team helps, floors are cleaned with detergent and agitation, including grout lines and the drain surround where soils sit.
From your first call, every food contact surface in the affected zone is washed, rinsed and treated with an appropriate sanitizer at label strength.
Talk with a restoration specialist
Describe the source, the impacted rooms, and when you first noticed the damage.
What to expect
With local guidance, here is how we usually handle restaurant water cleanup near Puerto Rico.
For a clear next step close to home, supply water, drain water and outside water are three different jobs with three different scopes.
Your callFrom your first call, get power to the wet area off, stop using the dish machine and the affected drains, and keep staff out of standing water.
+5 minutesFor a clear next step close to home, move unaffected product into sound refrigeration and set aside anything that touched the water.
+15 minutesAs your nearby response team helps, we meter the kitchen, the dining room and the shared walls, then agree what is contaminated and what is simply wet.
On arrivalFor a clear next step close to home, contaminated water is extracted to controlled disposal and equipment is rolled or blocked up so the floor under it is reached.
First hours on siteAs your nearby response team helps, floors, grout, drain surrounds, walls and food contact surfaces are cleaned and then treated with a sanitizer at label strength.
OvernightFrom your first call, air movers, Professional dehumidifiers and air scrubbers go in with baseline readings recorded.
Before we leaveUnderstanding the cost
With local guidance, we explain the recommended work and price before you approve the job. With local guidance, these examples show what may change the estimate.
| Common situation | What the estimate may include | Typical range |
|---|---|---|
| Dining room only, clean water, extraction, cleaning and drying | From your first call, national estimate. With local guidance, carpet extraction, banquette handling and three to four days of drying. | $2,500 to $8,000 |
| Commercial kitchen and dining room, drain water, cleaning, disinfection and drying | From your first call, national estimate. As your nearby response team helps, contained extraction, equipment moves, food surface work and controlled disposal. | $8,000 to $25,000 |
| Restaurant cleanup priced by affected area, clean water | From your first call, national estimate. With local guidance, the commercial band, applied to supply line and appliance water in either half of the building. | $4 to $9 per square foot |
| Contaminated water cleanup priced by affected area | From your first call, national estimate. From your first call, floor drain, grease trap and sewer water sit in this commercial band. | $9 to $18 per square foot |
| Walk in cooler panel section removal and drying | From your first call, national estimate. As your nearby response team helps, excludes your refrigeration contractor's disconnect and reconnect. | $1,500 to $6,000 |
| Quarry tile, grout and drain surround deep cleaning | From your first call, national estimate. With local guidance, detergent cleaning with agitation, then sanitizer at label strength. | $600 to $2,500 |
| Contaminated debris and discarded product removal, per container load | From your first call, national estimate. With local guidance, controlled disposal, documented for your loss record. | $400 to $900 |
| After hours or overnight dispatch charge | From your first call, national estimate. As your nearby response team helps, almost every restaurant job includes closed hours work. | $100 to $400 |
Affected area, measured rather than eyeballed
The local service plan is the wet and contaminated footprint, including under equipment. That drives both cleaning labor and the equipment count.
Clean supply water versus drain water
For a clear next step close to home, a broken supply line is clean water.
How much fixed equipment has to be moved
For a clear next step close to home, every prep table, reach in refrigerator and line unit that gets rolled out is labor.
Walk in cooler involvement
With local guidance, metering, opening or replacing a section of cooler panel is skilled work and it interacts with your refrigeration contractor.
Overnight and closed hours work
From your first call, working while you are closed is the norm here, and an after hours dispatch charge commonly runs $100 to $400 nationally.
Food contact surface cleaning volume
As your nearby response team helps, washing, rinsing and sanitizing every affected surface at label strength takes time and it cannot be rushed.
Why timing matters
As your nearby response team helps, water can keep moving into nearby materials even when the surface looks dry.
As your nearby response team helps, wages, spoiled product and lost covers stack up every day the doors stay shut.
With local guidance, pushing drain water across a kitchen carries bacteria into dry areas and under equipment.
With local guidance, water that entered at a joint or the base channel is sealed between two steel faces in a room kept cold, with no evaporation path at all.
As your nearby response team helps, soil left in grout lines and around a drain reactivates as soon as the floor gets wet again.
Helpful service information
From your first call, start with the short explanation. As your nearby response team helps, open a card if you want a little more detail.
As your nearby response team helps, food areas have to be clean in a way an inspector can verify, and the building has to be dry in a way a meter can verify.
With local guidance, a restaurant loss is judged on two standards at once. As your nearby response team helps, food areas have to be clean in a way an inspector can verify, and the building has to be dry in a way a meter can verify.
For a clear next step close to home, cooler panels are steel skins over a closed cell foam core, and that foam resists capillary uptake rather than drawing water upward.
With local guidance, the walk in cooler is the item most often handled wrong. For a clear next step close to home, cooler panels are steel skins over a closed cell foam core, and that foam resists capillary uptake rather than drawing water upward.
As your nearby response team helps, quarry tile sits on a setting bed over concrete, and both are dense, so they release moisture only into very dry air.
From your first call, kitchen floors are the slow half of a restaurant dry down. As your nearby response team helps, quarry tile sits on a setting bed over concrete, and both are dense, so they release moisture only into very dry air.
Help near you
Choose your area below, or call (866) 292-0076 and describe what happened.
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Get a Quote: (866) 292-0076Common questions
With local guidance, as national estimates, a dining room only loss commonly runs $2,500 to $8,000. With local guidance, a kitchen and dining room with drain water is often $8,000 to $25,000.
From your first call, that is your health department's call, not ours. For a clear next step close to home, contaminated water in a food area almost always means closing that area.
As your nearby response team helps, cleaning and disinfection is usually one overnight shift. As your nearby response team helps, drying commonly runs three to five days, but reopening often happens before drying finishes if the health department clears the food areas.
From your first call, anything in permeable packaging, and any can that is dented, rusted, seam damaged or swollen.
With local guidance, tell them. From your first call, in most jurisdictions notification is mandatory after a sewage backup or a loss of potable water, so it is not really a choice.
As your nearby response team helps, often, but the decision is not ours. With local guidance, your refrigeration and gas service techs check anything with a motor, a control board or a gas connection.
With local guidance, shut the heater down first, meaning the gas control to off or the breaker off, then close the cold inlet valve.
Talk with a restoration specialist
Describe the source, the impacted rooms, and when you first noticed the damage.
Areas we serve
Our neighborhood response team check homes, businesses, and managed properties throughout Puerto Rico and nearby communities.
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